Basic Service Terms

By submitting a quote request, approving a quote, making payment, or allowing service to proceed, you agree to these terms with Prepared and Polished Services LLC.

Scope of work

Prepared and Polished Services LLC provides cleaning and turnover services based on the service type, property details, and scope agreed before the appointment.

Only tasks included in the agreed quote or service checklist are included. Additional tasks may require additional charges.

Quotes and pricing changes

Quotes are based on the information provided by the client, including square footage, number of bedrooms and bathrooms, property condition, service type, pets, add-ons, access, and special requests.

If the property is larger, dirtier, more cluttered, has heavier pet hair or buildup, or is materially different from what was described, Prepared and Polished Services LLC may adjust the price, reduce the scope to fit the original quote, request additional payment, decline, or reschedule.

Payment

Payment in full may be required before a booking is confirmed, especially for first-time, one-time, deep cleaning, move-in/move-out, turnover, or urgent appointments. Payment confirms the appointment for the agreed scope.

If the property condition or requested work differs materially from what was described, additional approval/payment may be required, or the scope may be adjusted.

Access

Client is responsible for providing safe and reliable access to the property at the scheduled time. If cleaners cannot access the property, the full scheduled amount may be charged.

Valuables

Client agrees to secure cash, jewelry, firearms, medications, collectibles, fragile valuables, important documents, heirlooms, and other high-value or sensitive items before service.

Prepared and Polished Services LLC is not responsible for unsecured valuables, items not disclosed before service, or items left in areas being cleaned.

Fragile items and specialty surfaces

Client must notify Prepared and Polished Services LLC before service of fragile items, unstable furniture, loose fixtures, damaged surfaces, specialty flooring, natural stone, antiques, delicate finishes, or anything requiring special care.

Prepared and Polished Services LLC is not responsible for damage caused by pre-existing conditions, normal wear and tear, improperly installed items, loose fixtures, unstable furniture, deteriorated surfaces, or undisclosed fragile/specialty materials.

Pets

Pets should be secured or managed so they do not interfere with cleaning operations or create unsafe conditions. If a pet prevents the cleaner from safely or reasonably completing the work, the service may be paused, limited, rescheduled, or ended, and no refund is guaranteed.

Cancellations and rescheduling

Appointments canceled or rescheduled with less than 24 hours’ notice may be charged a $50 fee. If we arrive and cannot access the property, the full scheduled amount may be charged.

Missed-area policy

If an included area was missed, client must notify Prepared and Polished Services LLC within 24 hours of service and provide details/photos when possible.

When appropriate, Prepared and Polished Services LLC may offer a re-clean or correction of the missed area. Refunds are not guaranteed if Prepared and Polished Services LLC is not given an opportunity to correct the issue.

Damage claims

Any claimed damage must be reported within 24 hours of service with photos and details. Prepared and Polished Services LLC will review the claim.

Unsafe conditions

Prepared and Polished Services LLC reserves the right to refuse, pause, or stop service if the property presents unsafe conditions, biohazards, pests, aggressive animals, excessive clutter, hoarding conditions, bodily fluids, mold, hazardous chemicals, or other conditions outside the agreed scope.

Acceptance

By booking service, approving a quote, submitting a quote request, making payment, or allowing service to proceed, the client agrees to these Basic Service Terms.

Last updated: 2026. Prepared and Polished Services LLC may update these terms from time to time. The most current version will always be posted on this page.