Customer Service Terms

Important Notice

These Customer Service Terms are intended to make the service relationship clear, protect clients, protect service providers, and protect Prepared & Polished Services LLC. Please review these Terms before approving a quote, making payment, maintaining an appointment, or allowing service to proceed.

By requesting a quote, approving a quote, booking an appointment, making payment, maintaining a scheduled appointment, providing access, or allowing service to proceed, you acknowledge and agree to these Terms, together with the approved quote, booking notes, written scope confirmations, approved add-ons, and any applicable service checklist.

Nothing in these Terms is intended to waive rights, duties, or liabilities that cannot lawfully be waived under applicable law. All disclaimers, limitations, exclusions, and remedies apply only to the fullest extent permitted by law.

1. Parties and Definitions

Prepared and Polished Services LLC, doing business publicly as Prepared & Polished Services or Prepared & Polished, is referred to in these Terms as "Prepared & Polished," "Company," "we," "us," or "our." The person or entity requesting, approving, paying for, or receiving services is referred to as "Client," "customer," "you," or "your."

"Service Provider" or "cleaner" may include an employee, subcontractor, independent contractor, third-party service provider, or other authorized person assigned to perform or assist with services. "Service" means the cleaning or related service described in the approved quote, booking notes, written scope confirmation, approved add-ons, or applicable service checklist.

2. Acceptance of Terms

These Terms apply to all services provided, coordinated, scheduled, quoted, or billed by Prepared & Polished. Acceptance occurs when you request a quote, approve a quote, book a service, make payment, maintain a booking, provide property access, or allow service to proceed.

If you do not agree to these Terms, you should not book, approve, pay for, or allow service to proceed. Continuing with a booking or allowing service to begin constitutes acceptance of these Terms.

If a signed written agreement, approved quote, or written scope confirmation conflicts with these Terms, the more specific written document controls only for that specific conflict and only for that specific service.

3. Services

Prepared & Polished provides residential cleaning, deep cleaning, move-in/move-out cleaning, apartment turnover cleaning, short-term rental turnover cleaning, and small office cleaning. Services outside our normal scope are not included unless specifically quoted and approved in writing.

We provide cleaning services only. We do not provide restoration, remediation, repair, construction, handyman services, pest treatment, mold remediation, biohazard cleanup, junk removal, hauling, carpet extraction, or specialty trade services unless expressly agreed in writing.

4. Quotes, Scope, and Pricing

Quotes are based on information provided by the Client, the requested service type, apparent property condition, size, occupancy, access requirements, clutter, pet hair, buildup, route considerations, requested scope, and any known add-ons. Quotes expire after thirty (30) days unless otherwise stated in writing.

Only services included in the approved quote, booking notes, written scope confirmation, applicable service checklist, approved add-ons, or other written approval are included. Anything not included is excluded.

If property condition, size, occupancy, access requirements, clutter, pet hair, buildup, or requested scope materially differ from what was described at booking, Prepared & Polished may adjust pricing, request approval for additional time or charges, limit the scope, complete only what can reasonably be completed within the approved scope or time, reschedule, decline service, or charge all or part of the appointment if the condition is discovered after arrival.

5. Client Representations and Property Information

Client is responsible for providing complete and accurate information before service, including property size, number of rooms, number of bathrooms, occupancy, pets, access instructions, parking, special surfaces, fragile items, hazards, heavy buildup, unusual conditions, and requested add-ons.

Prepared & Polished may rely on Client-provided information when quoting, scheduling, staffing, assigning Service Providers, and determining whether service can be safely performed. Material omissions, inaccurate descriptions, or undisclosed conditions may result in price changes, reduced results, rescheduling, refusal of service, or charges for all or part of the appointment.

6. Standard Service Exclusions

Unless specifically quoted and approved in writing, services do not include inside ovens, refrigerators, freezers, cabinets, drawers, detailed blinds, interior windows, window tracks, laundry, dishes, heavy pet hair remediation, heavy clutter removal, furniture moving, wall washing, garages, basements, carpet extraction, upholstery cleaning, junk removal, debris removal, hazardous waste handling, mold remediation, pest treatment, biohazard cleanup, post-construction cleanup, exterior cleaning, exterior windows, unsafe ladder work, or specialty restoration work.

Standard cleaning does not include removing permanent stains, heavy mineral buildup, rust, mold staining, deeply embedded grime, paint, adhesive, construction residue, grease saturation, smoke residue, pet urine contamination, or conditions requiring specialty equipment, chemical treatment, trade work, or restoration services.

7. Add-Ons and Additional Work

Add-ons are included only when specifically listed in the quote, booking notes, checklist, written scope confirmation, or written approval. Additional work requested on-site may require additional approval, pricing, scheduling, and payment before work proceeds.

Service Providers are not authorized to approve free extras, discounts, refunds, credits, re-cleans, direct payments, off-platform bookings, or changes to pricing or scope unless Prepared & Polished has expressly authorized the change in writing.

8. Appointment Windows, Arrival, Delays, and Rescheduling by Company

Appointment times and arrival windows are estimates unless expressly stated otherwise in writing. We make reasonable efforts to arrive within the scheduled window, but exact arrival or departure times are not guaranteed.

Traffic, weather, road closures, prior jobs, access problems, illness, emergencies, staffing changes, customer delays, property conditions, and operational needs may affect arrival time, departure time, service duration, or scheduling. Prepared & Polished may contact Client to update, adjust, reschedule, or modify an appointment when necessary.

A delay, revised arrival window, different team size, or change in assigned Service Provider does not automatically entitle Client to a discount, refund, cancellation without fee, or price reduction.

9. Staffing, Team Size, and Service Providers

Staffing may vary based on scheduling, availability, service requirements, route efficiency, illness, emergencies, operational needs, and property conditions. Prepared & Polished cannot guarantee a specific number of cleaners or a specific cleaner unless expressly agreed in writing.

Prepared & Polished may assign, replace, substitute, or adjust Service Providers before or during a service. A change in Service Provider or team size does not change the approved scope and does not entitle Client to a discount, refund, cancellation, or reduction in price.

10. Independent Contractors and Third-Party Service Providers

Prepared & Polished may coordinate services performed by independent contractors, subcontractors, third-party service providers, employees, or a combination of service personnel. Independent contractors are separate service providers responsible for their own business operations, ordinary tools, ordinary supplies, methods, insurance, acts, omissions, and work performance.

To the fullest extent permitted by law, Prepared & Polished is not liable for damage claims, losses, or conditions caused by independent contractors, subcontractors, third-party service providers, or persons outside Prepared & Polished’s direct control. Damage caused by an independent contractor may be the responsibility of that contractor and/or the contractor’s insurance.

Nothing in this section is intended to waive any non-waivable right or claim that cannot lawfully be waived, including any claim based on Prepared & Polished’s own conduct where liability cannot legally be excluded.

11. Hourly or Time-Based Services

Some services may be quoted or converted to an hourly, time-based, or approved service-window structure. Hourly or time-based services are limited to the approved number of service hours or service window stated in the quote, written approval, or booking notes.

For hourly or time-based services, Prepared & Polished will complete as much of the approved scope as reasonably possible within the approved time. Completion of every requested task is not guaranteed when the approved time is insufficient for the property condition, access, buildup, clutter, pet hair, occupancy, or requested scope.

If additional time is needed, Prepared & Polished may request approval before proceeding. Additional time, if approved, may be billed at the rate stated in the quote or written approval. Once the Service Provider has left the property, additional time cannot be added to that completed appointment and may require a new booking.

If upon arrival the home requires significantly more time than expected, Prepared & Polished may reassess pricing. In such cases, jobs may be switched to hourly billing or an adjusted scope for fairness and transparency, but additional charges or conversion to hourly billing require Client approval before work outside the original approved scope proceeds.

12. Payment Authorization

Payment in full, a deposit, or a valid payment method on file may be required before service. By providing payment information, Client represents that the payment information is accurate, that Client is authorized to use the payment method, and that Client authorizes Prepared & Polished or its payment processor to charge amounts due for approved services, deposits, cancellation fees, no-access fees, approved add-ons, approved additional time, applicable taxes, and unpaid balances.

Client is responsible for all charges associated with approved services, late cancellations, no-access appointments, approved add-ons, approved additional work, unpaid invoices, and applicable taxes.

13. Deposits

Deposits, when required, reserve the scheduled appointment, staffing, route time, administrative preparation, and service availability. A booking is not fully reserved until any required deposit or payment is received.

Deposits are applied toward the scheduled service and may be non-refundable in cases of late cancellation, no-access, material misrepresentation of scope or condition, unsafe or excluded conditions, undisclosed hazards, or other Client-caused inability to perform the service.

No interest accrues on deposits.

14. Invoices, Failed Payments, Late Balances, and Collections

Invoices are due when stated on the invoice, quote, booking confirmation, or written payment notice. If no due date is stated, invoices are due upon receipt.

Failed, declined, reversed, disputed, expired, or unavailable payment methods do not cancel a scheduled service, recurring service, or Client’s responsibility for amounts owed. Client remains responsible for updating payment information and paying all balances due.

Prepared & Polished may pause, cancel, decline, or suspend future services for unpaid balances, failed payments, chargebacks, disputed payments, or failure to maintain a valid payment method when required.

Client is responsible for reasonable collection costs, court costs, payment processor fees, bank fees, returned-payment costs, and attorney fees incurred to collect unpaid amounts, to the extent permitted by law.

Client agrees to contact Prepared & Polished promptly regarding any billing concern before initiating a payment dispute or chargeback. A chargeback or payment dispute does not waive Client’s responsibility for valid charges under these Terms.

15. Sales Tax and Other Charges

Prices are quoted in U.S. dollars. Applicable sales tax and legally required charges may be added to the quoted service price unless expressly included in the quote.

Client is responsible for applicable taxes, fees, and approved charges associated with the service.

16. Cancellations, Rescheduling, and No-Access

Clients should provide at least 24 hours’ notice for cancellations or rescheduling. Reschedules with less than 24 hours’ notice may be subject to a $50 fee. Cancellations with less than 24 hours’ notice may be charged up to 50% of the scheduled service amount.

If a Service Provider is already en route, arrives on-site, or cannot access the property because of incorrect codes, unavailable keys, lockboxes, smart-lock issues, alarm issues, locked doors, unsecured pets, unsafe conditions, unavailable parking, gate restrictions, missing access instructions, or other access-related issues outside Prepared & Polished’s control, the appointment may be charged up to the full scheduled amount.

No-access or Client-caused inability to perform is treated as a chargeable appointment because route time, provider availability, administrative preparation, and opportunity cost have already been reserved.

17. Access and Client Responsibilities

Client is responsible for providing safe, legal, and reliable property access and accurate contact information. Client is responsible for keys, lockboxes, smart locks, alarm instructions, gate access, parking information, building entry, elevator access, concierge instructions, and any other information necessary to complete service.

Client authorizes Prepared & Polished and its assigned Service Providers to enter the property using the access method provided by Client. Client represents that Client has the authority to grant access to the property and any areas to be serviced.

Client is responsible for notifying household members, tenants, guests, property managers, building staff, security, neighbors, or other relevant parties that service has been scheduled and that Service Providers may enter the property.

18. Utilities, Parking, Temperature, and Work Area Readiness

Client must provide reasonable working conditions, including running water, electricity, working plumbing, safe indoor temperature, safe access to work areas, and parking or loading access where required. Lack of utilities, unsafe temperatures, blocked access, or unavailable parking may limit results, prevent completion, cause rescheduling, or make all or part of the appointment chargeable.

Client should remove excessive clutter, secure personal items, and make areas reasonably accessible before service. Service Providers are not required to move heavy furniture, appliances, large objects, excessive clutter, or unsafe items.

19. Valuables, Firearms, Medications, and Sensitive Property

Client should secure valuables, cash, jewelry, firearms, ammunition, medications, controlled substances, sensitive documents, collectibles, heirlooms, electronics, keys, credit cards, financial documents, passports, personal records, and items of unusual, sentimental, or irreplaceable value before service.

Prepared & Polished is not responsible for unsecured valuables, items of unusual value, items not disclosed or removed from the service area, or items that are lost, misplaced, damaged, or disturbed because they were left unsecured in areas being cleaned, to the fullest extent permitted by law.

Unsecured firearms, ammunition, controlled substances, illegal substances, or other dangerous items may result in refusal, limitation, cancellation, or termination of service, and all or part of the appointment may remain chargeable.

20. Fragile Items, Specialty Surfaces, and Pre-Existing Conditions

Prepared & Polished is not responsible for damage arising from pre-existing damage, normal wear and tear, loose fixtures, improper installation, deteriorated materials, unstable furniture, undisclosed fragile items, undisclosed specialty surfaces, unsecured valuables, or surfaces that react poorly to ordinary cleaning methods despite reasonable care.

Client must disclose marble, granite, natural stone, antiques, specialty flooring, specialty appliances, unsealed surfaces, refinished surfaces, painted cabinets, delicate finishes, unlabeled surfaces, handmade items, heirlooms, and other sensitive materials before service.

If Client does not disclose a specialty surface, delicate item, or special cleaning restriction before service, Prepared & Polished is not responsible for poor results, surface reaction, discoloration, finish change, scratching, spotting, dullness, etching, or other damage arising from ordinary cleaning methods, to the fullest extent permitted by law.

21. Fixtures, Blinds, Decor, and Installed Items

Client is responsible for ensuring fixtures, blinds, shelves, towel bars, curtain rods, cabinet handles, appliance handles, light fixtures, mirrors, artwork, decor, furniture, and installed items are properly installed, stable, secure, and in good working condition.

Prepared & Polished is not responsible for damage to or failure of loose, weakened, deteriorated, improperly installed, unstable, or previously damaged fixtures, blinds, decor, or installed items that break, detach, fall, chip, crack, or fail during ordinary cleaning, to the fullest extent permitted by law.

22. Supplies, Products, Scent, and Client Preferences

Client requesting specific products, fragrance-free products, green products, client-supplied products, or product restrictions must disclose those requests before service. Prepared & Polished may decline to use products considered unsafe, unlabeled, inappropriate, expired, incompatible with the surface, or unsuitable for ordinary residential or commercial cleaning.

If Client requires or supplies a specific product, Client assumes responsibility for the product’s suitability, labeling, safety, effectiveness, odor, residue, surface compatibility, and any reaction or damage caused by that product, to the fullest extent permitted by law.

Scent, fragrance, or finishing products are used only when approved or not restricted by Client. Client is responsible for disclosing allergies, sensitivities, pet concerns, medical concerns, or scent restrictions before service.

23. Pets

Client is responsible for ensuring pets are secured, safe, and not interfering with service. Service may be limited, paused, rescheduled, or ended if pets are aggressive, disruptive, unsecured, likely to escape, or prevent safe completion of work.

Prepared & Polished is not responsible for pet escape, stress, illness, injury, ingestion of products, reaction to cleaning products, or interaction with Service Providers unless caused by conduct for which liability cannot lawfully be excluded.

Pet waste, urine contamination, feces, vomit, litter box cleaning, pest contamination, and biohazard-level pet conditions are excluded unless specifically quoted and approved in writing.

24. Photos and Documentation

Prepared & Polished may take photographs, videos, notes, and other documentation for quality control, completion verification, scope verification, condition documentation, contractor accountability, safety, access verification, dispute resolution, damage review, and business records. Certain services may require completion photos.

Internal documentation photos are not optional when reasonably needed for completion verification, quality control, condition documentation, contractor accountability, or dispute resolution. Marketing or promotional use of photographs requires Client permission.

Prepared & Polished will make reasonable efforts not to publicly display personal, private, identifying, or sensitive information without permission. Client should remove or secure sensitive items before service.

25. Cameras, Alarms, and Recording Devices

Client is responsible for complying with all applicable laws regarding cameras, audio recording, video recording, monitoring devices, smart-home devices, alarms, and surveillance in the property.

Client must provide accurate alarm instructions and emergency contact information. Alarm activations, police/security responses, lockouts, or access failures caused by inaccurate or incomplete instructions are Client’s responsibility and may result in additional charges or a chargeable appointment.

26. Short-Term Rental and Host Services

Laundry, linen service, bed-making, inventory checks, restocking, guest-ready staging, host reports, supply purchasing, trash removal beyond ordinary service trash, outdoor reset, dishes, appliance checks, and other host-specific tasks are included only when specifically quoted and approved.

Prepared & Polished is not responsible for platform communications, repairs, same-day guest issues, guest reviews, guest refunds, host penalties, lost bookings, occupancy losses, platform decisions, maintenance issues, missing inventory, owner supplies, guest-caused damage, or services not specifically quoted.

Short-term rental results depend on guest condition, property condition, inventory availability, check-out compliance, laundry access, parking, trash rules, and time between guests. Same-day turnovers may be limited by access time, prior guest condition, third-party activity, or host-provided supplies.

27. Move-In, Move-Out, Apartment Turnover, and Security Deposit Disclaimer

Move-in, move-out, and apartment turnover cleanings are subject to property access, vacancy status, utilities, condition, keys, property manager rules, landlord requirements, real estate schedules, mover activity, and approved scope.

Prepared & Polished does not guarantee return of any security deposit, landlord approval, buyer approval, property manager approval, inspection result, lease compliance, sale closing condition, guest review, or third-party property condition determination.

If keys are turned in, access is restricted, movers or occupants enter after service, items are moved into the property before concerns are reported, or a landlord/property manager/buyer/agent denies access, Prepared & Polished may be unable to inspect, correct, re-clean, or verify concerns. Refunds are not offered when access is unavailable, restricted, or affected by third parties.

28. Recurring Services

Recurring services continue until cancelled in writing by Client or discontinued by Prepared & Polished. Client authorizes recurring charges according to the approved recurring service arrangement, applicable quote, invoice, or payment method authorization.

Recurring pricing assumes consistent service frequency, ordinary maintenance conditions, consistent scope, reasonable access, and route efficiency. Skipped, paused, delayed, or rescheduled appointments may cause the next service to require additional time, a higher price, or a first-clean/catch-up adjustment.

Prepared & Polished may adjust recurring pricing, route timing, appointment windows, staffing, or service availability if service frequency, property condition, occupancy, access requirements, route efficiency, scope, labor availability, or operating costs materially change.

29. Unexpected Property Conditions

If the property is materially dirtier, more cluttered, more occupied, more built-up, larger, less accessible, more pet-affected, or more time-intensive than represented, Prepared & Polished may notify Client and offer one or more options: approve additional time or charges, adjust the scope, complete as much as reasonably possible within the approved scope or time, reschedule, decline service, or charge all or part of the appointment if the condition prevents service after arrival.

Examples include heavy grease buildup, excessive soap scum, severe hard-water deposits, heavy pet hair, heavy dust, construction residue, hoarding conditions, heavy clutter, pest evidence, unsafe conditions, or rooms/areas not disclosed at booking.

30. Unsafe, Hazardous, or Excluded Conditions

Prepared & Polished may refuse, limit, stop, or reschedule service if a property presents unsafe, hazardous, unsanitary, illegal, or undisclosed conditions including biohazards, blood, bodily fluids, pest infestations, hoarding conditions, mold remediation conditions, needles, drug paraphernalia, hazardous chemicals, active construction debris, unsafe ladder work, unsecured firearms, unsafe electrical conditions, unsafe plumbing conditions, aggressive animals, or threatening behavior.

If such conditions are discovered after arrival, all or part of the appointment may remain chargeable.

31. Pest and Infestation Policy

Client must disclose any known or suspected pest or infestation issue before service, including bed bugs, roaches, fleas, termites, rodents, lice, or other insects or animals other than ordinary household pets.

If an infestation or suspected infestation is not disclosed before arrival, Prepared & Polished may refuse, stop, limit, or reschedule service without refund. The appointment may remain chargeable due to health, safety, contamination, and cross-contamination risk to Service Providers, other clients, equipment, and vehicles.

32. Reach, Ladder, and Physical Safety Limits

Prepared & Polished does not clean areas beyond what can be safely reached from the floor or, where appropriate and safe, a standard two-step ladder. We do not perform unsafe climbing, exterior ladder work, roof access, high chandelier cleaning, high window cleaning, heavy lifting, or tasks requiring specialty equipment or trade licensing.

Service Providers are not required to move heavy furniture, appliances, large objects, unsafe items, or excessive clutter.

33. Third-Party Activity

Results may be affected by movers, contractors, painters, installers, maintenance personnel, handymen, property managers, real estate agents, staging companies, tenants, guests, residents, delivery workers, or other third parties working in or entering the property before, during, or after service.

Prepared & Polished cannot guarantee results in areas affected by third-party activity and is not responsible for dust, dirt, debris, damage, re-soiling, moved items, access restrictions, or conditions created or re-created by third parties outside our control.

34. Completion and Acceptance

If Client is not present when service is completed, the service is deemed completed upon departure. Any quality concerns remain subject to the reporting requirements in these Terms.

If Client, occupants, guests, movers, contractors, pets, or third parties enter, use, alter, re-soil, move items, or change the property after service, Prepared & Polished is not responsible for conditions created after completion.

35. Quality Concerns

Prepared & Polished does not provide an unlimited satisfaction guarantee. If an included task was clearly missed, Client must notify Prepared & Polished within 24 hours of service completion and provide supporting details and photographs when available.

Prepared & Polished will review timely quality concerns in good faith. Depending on the circumstances, Prepared & Polished may offer a correction, re-clean, credit, partial adjustment, or no adjustment. Refunds are not offered.

Quality concerns outside the approved scope, add-ons not approved, normal limitations of cleaning, permanent stains, restoration-level conditions, third-party activity, new messes, areas not accessible, or concerns reported after the 24-hour window may be declined.

36. Satisfaction Policy and No Refunds

We do not offer refunds. If Client is unhappy with the work, Client must notify Prepared & Polished within 24 hours of service completion and provide a fair opportunity for review and, when appropriate, correction.

If concerns are not reported within the required window, if Client refuses access for review/correction, if third-party activity changes the condition, or if concerns relate to excluded or unapproved work, Prepared & Polished may be unable to provide a correction or adjustment.

37. Damage Claims

Damage claims must be reported within 24 hours of service completion and include supporting details and photographs when available, including the claimed damage, location of the item or surface, approximate value, known age/condition, and relevant surrounding circumstances.

Client should preserve the item, surface, and surrounding area for review and should not repair, discard, move, alter, replace, or dispose of the claimed damaged item before Prepared & Polished or the responsible Service Provider has had a reasonable opportunity to review, unless immediate action is necessary to prevent further damage or safety risk.

Prepared & Polished will review timely damage claims in good faith. Reporting a damage claim does not guarantee payment, replacement, repair, refund, insurance acceptance, or admission of liability.

To the fullest extent permitted by law, Prepared & Polished is not liable for damage claims, including claims arising from pre-existing damage, normal wear and tear, loose fixtures, improper installation, deteriorated materials, unstable furniture, undisclosed fragile items, unsecured valuables, undisclosed specialty surfaces, client-supplied products, surfaces that react poorly to ordinary cleaning methods despite reasonable care, third-party activity, Client-caused conditions, or damage caused by independent contractors.

Damage caused by an independent contractor may be the responsibility of that contractor and/or the contractor’s insurance. Prepared & Polished may refer damage claims to the responsible Service Provider or applicable insurance process when appropriate.

Any approved damage resolution, if offered, may be based on reasonable repair cost, depreciated value, available documentation, insurance determination, or other reasonable method. Sentimental value, loss of use, lost profits, security deposit outcomes, consequential damages, upgrade costs, and replacement with higher-value items are excluded to the fullest extent permitted by law.

38. Refunds, Credits, Corrections, and Adjustments

Refunds are not offered. Concerns will be reviewed in good faith based on the confirmed scope, available evidence, property condition, access, timing, third-party activity, and circumstances.

Depending on the facts, Prepared & Polished may offer a correction, re-clean, credit, partial adjustment, or no adjustment. Any credit, correction, re-clean, or adjustment is a customer service accommodation and is not an admission of liability, fault, or breach.

39. Service Disclaimer and No Restoration Warranty

Cleaning results vary based on property condition, age, maintenance history, materials, stains, buildup, ventilation, water quality, prior cleaning methods, surface condition, approved scope, available time, access, clutter, and third-party activity.

Services are provided as cleaning services, not restoration, repair, remediation, refinishing, replacement, pest treatment, mold remediation, or a guarantee of like-new condition. Prepared & Polished does not guarantee removal of permanent stains, odors, discoloration, mold staining, mineral deposits, rust, etching, scratches, worn finishes, grease saturation, smoke residue, adhesive, paint, or damage existing before service.

Except as expressly stated in these Terms and to the fullest extent permitted by law, services are provided without warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or perfect results.

40. Reviews and Feedback

Prepared & Polished welcomes truthful feedback. Nothing in these Terms is intended to restrict Client from posting an honest review or lawful statement about Client’s experience.

Client agrees that any public or private statements about Prepared & Polished, Service Providers, or the services should be truthful, based on Client’s actual experience, and should not knowingly include false statements of fact.

Prepared & Polished asks that Client provide notice of any quality concern within the required 24-hour window so the matter can be reviewed promptly. This request does not restrict Client’s legal right to provide an honest review.

41. No Solicitation of Cleaners or Service Providers

Client agrees not to directly hire, solicit, engage, contract with, divert, or arrange services outside Prepared & Polished with any cleaner or Service Provider introduced through Prepared & Polished without prior written consent.

This restriction applies to cleaners and Service Providers Client meets, communicates with, receives services from, or learns about through Prepared & Polished. Prepared & Polished may pursue available legal or equitable remedies for violation of this section, including actual damages and injunctive relief where permitted by law.

42. Communications

Client consents to receiving service-related communications by phone, text message, voicemail, email, client portal, or other reasonable communication method regarding quotes, scheduling, reminders, service updates, access, payments, invoices, follow-up, customer service, and related matters.

Client is responsible for keeping phone, email, billing, and access information current. Missed messages, inaccurate contact information, full voicemail boxes, blocked texts, or email filtering do not waive Client’s responsibilities under these Terms.

43. Force Majeure

Prepared & Polished is not responsible for delays, interruptions, cancellations, rescheduling, reduced service, or inability to perform caused by events beyond reasonable control, including severe weather, utility outages, illness, emergencies, staffing emergencies, road closures, vehicle issues, accidents, governmental actions, building restrictions, technology outages, payment processor outages, or events affecting safety or access.

44. Client Indemnification

To the fullest extent permitted by law, Client agrees to indemnify, defend, and hold harmless Prepared & Polished Services LLC and its owners, managers, members, employees, contractors, subcontractors, Service Providers, agents, insurers, and representatives from and against third-party claims, damages, losses, liabilities, costs, and reasonable attorney fees arising from Client’s breach of these Terms, inaccurate information, unsafe property conditions, undisclosed hazards, pets, unsecured firearms or dangerous items, client-supplied products, third-party activity, unauthorized access instructions, failure to secure valuables, or failure to disclose fragile items, specialty surfaces, or unsafe conditions.

This indemnification does not apply to the extent a claim is caused by conduct for which indemnification cannot lawfully be required.

45. Intellectual Property and Business Materials

Prepared & Polished names, logos, checklists, templates, service descriptions, pricing methods, forms, photographs created for business documentation, written materials, procedures, website content, and brand materials are the property of Prepared & Polished or its licensors.

Client may not copy, publish, distribute, sell, reuse, or commercially exploit Prepared & Polished business materials, forms, checklists, templates, pricing systems, or brand materials without prior written permission.

46. Limitation of Liability

To the fullest extent permitted by law, Prepared & Polished’s total liability arising from or relating to any service shall not exceed the amount paid by Client for the specific service giving rise to the claim.

Prepared & Polished is not liable for indirect, incidental, consequential, special, exemplary, punitive, lost-profit, loss-of-use, lost-rent, lost-booking, lost-security-deposit, reputational, emotional distress, inconvenience, business interruption, platform penalty, guest refund, landlord dispute, buyer dispute, or third-party decision damages, to the fullest extent permitted by law.

Nothing in these Terms is intended to limit liability for gross negligence, willful misconduct, intentional wrongdoing, or any liability that cannot legally be limited under applicable law.

47. Claim Limitation Period

Any claim relating to services provided, coordinated, scheduled, billed, or performed by Prepared & Polished must be brought within one (1) year after the event giving rise to the claim, unless a shorter reporting window applies under these Terms or a longer period is required by law.

48. Dispute Resolution, Venue, and Individual Claims

Client agrees to first contact Prepared & Polished in writing regarding any dispute so the parties can attempt to resolve the matter informally.

Unless otherwise required by law, any legal action arising from or relating to these Terms or the services shall be brought in a court of competent jurisdiction in New York, with preferred venue in Niagara County, New York, or another New York court with proper jurisdiction.

To the fullest extent permitted by law, Client and Prepared & Polished agree that disputes shall be brought only on an individual basis and not as a class, collective, consolidated, representative, private attorney general, or similar proceeding.

Nothing in this section prevents either party from bringing an eligible claim in small claims court or from seeking injunctive or equitable relief where permitted by law.

49. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules that would require application of another jurisdiction’s laws.

50. Assignment

Client may not assign, transfer, delegate, or convey any rights or obligations under these Terms without prior written consent from Prepared & Polished.

Prepared & Polished may assign or transfer its rights and obligations under these Terms in connection with a business sale, merger, restructuring, ownership change, administrative service provider, payment processor, insurance process, or operational transfer, to the extent permitted by law.

51. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions remain in full force and effect. The invalid or unenforceable provision shall be interpreted or modified to the minimum extent necessary to make it valid and enforceable while preserving its intent as much as legally permitted.

52. No Waiver

Failure by Prepared & Polished to enforce any provision in one instance does not waive the right to enforce that provision or any other provision in another instance. Any waiver must be in writing and signed by an authorized representative of Prepared & Polished.

53. Entire Agreement

These Customer Service Terms, together with the approved quote, booking notes, applicable service checklist, approved add-ons, written scope confirmations, invoices, and written payment authorizations, constitute the entire agreement regarding the services provided.

No verbal statement by a Service Provider, cleaner, dispatcher, or other person modifies these Terms unless confirmed in writing by Prepared & Polished management.

54. Changes to Terms

Prepared & Polished may update these Terms from time to time. The version posted or provided at the time of booking, quote approval, payment, recurring service renewal, or service date may apply depending on the circumstances. Continued use of services after updated Terms are posted or provided constitutes acceptance of the updated Terms.

Contact: admin@preparedandpolishedservices.com

Website: https://preparedandpolishedservices.com/service-terms